STORE POLICY
At Beauty By Jae'L, we want your shopping experience to be simple and straightforward. Below, you'll find important information about ordering, shipping, returns, and other store policies. If you have any questions or need additional help, please feel free to reach out.
Shipping & Ordering Processing
Orders are carefully prepared and packaged before shipment. Please allow 3–5 business days for your order to be processed before it ships. Most U.S. orders are shipped via USPS Priority Mail. Once your order has shipped, tracking information will be provided so you can follow your package along the way.
International orders may be shipped using another carrier when necessary. Delivery times may vary depending on the destination and carrier.
Returns, Replacements & Damaged Orders
Due to the nature of our skincare and beard care products, all sales are final and returns are not accepted
If your order arrives damaged or you receive an incorrect item, please contact us with photos of the item and packaging so we make it right. Once the issue is verified, a replacement will be provided at no additional cost.
Please contact us as soon as possible after receiving your order if there is an issue.
Order Changes & Cancellations
If you need to make a change or cancel an order, please contact us as soon as possible. We'll do our best to accommodate your request as long as your order has not already been processed and shipped.
Once an order has been shipped, changes or cancellations can no longer be made.